Terms of Service

• The audit and scoping are free. You only pay once you decide to build.
• Booking an onboarding call takes a small, fully-refundable hold — released when you show up; captured only for a no-show.
• You pay a small deposit to begin, a payment on delivery, then the remainder in full or financed over 1, 3, or 5 years.
• You get a 30-day trial of the finished app before you commit to the balance.
• You own the custom app we build and the data inside it.
• Owning it doesn't remove third-party costs: many apps run on outside services (hosting, SMS, email, payments, maps, AI, and more) that those providers bill for. We never pay your third-party usage for you.

TailorMadeApps designs and builds custom websites and business applications for small businesses. The process is: a free audit of what you currently pay for software, an AI-assisted recommendation and scope, an onboarding call to finalize the build and price, then design, delivery, a trial, and (once paid) ownership. We tailor each app to your process; we do not guarantee any specific business result.

The Subscription Audit and scoping are free and carry no obligation. To book an onboarding call, our scheduling partner places a small, fully-refundable authorization hold on your card. If you attend, the hold is released and you are charged nothing. If you don't show up or cancel late, the hold may be captured as a no-show fee. The hold is a commitment device, not a payment for the work.

Once you decide to build, your price is paid in three stages:

• A deposit to begin — a small amount to start your build.
• A payment on delivery — due when your app is built and approved.
• The remainder — paid in full at delivery, or financed over 1, 3, or 5 years. Financed terms carry a finance charge that grows with the length of the term; paying in full carries none.

Your one-time price is measured against what you currently pay to rent comparable software, and is confirmed on your onboarding call. Prices, deposits, finance terms, and any third-party pass-through costs are set out in your order and the Ownership & Services Agreement before you commit. Payments are processed by Stripe. Except as stated in these Terms, your order, or that Agreement, amounts paid are non-refundable once work has begun.

When your app is delivered you receive a 30-day trial with full working access. Run it alongside your current tools. At the end of the trial you choose to pay and own it, or decline — in which case access ends after the trial and any amounts already paid to fund the build are retained as set out in your order.

When your build is paid in full, you own the custom, client-specific application we create for you, along with the data inside it. We assign that ownership to you and, where applicable, deliver the source code. This is the heart of the “own it, don't rent it” promise.

We retain ownership of our own pre-existing and reusable materials — the frameworks, libraries, templates, tools, and know-how we bring to every project — and grant you a perpetual license to use them as embedded in your app. Owning your app does not transfer ownership of these underlying building blocks, or of any third-party software the app relies on. The full ownership and license terms are set out in the Ownership & Services Agreement.

This is important, so we spell it out plainly. Many applications inherently run on third-party services and APIs — for example website hosting, text messaging, email delivery, payment processing, maps, or AI features. Owning your app does not mean it runs entirely on your own machine with no further cost. Those services are provided by outside companies and are billed by them based on usage.

• We never pay your third-party usage for you. The cost of the outside services your app depends on is yours, whether we host the app or you host it yourself.
• We build in usage limits. Every app we deliver includes guardrails designed to keep third-party usage — and its cost — under control.
• If we host your app, reasonable usage within the limits of your plan is included in your hosting & alterations fee. Usage beyond those limits, or premium/optional third-party services, may be billed to you in addition, or passed through at cost.
• If you self-host, you are responsible for obtaining and paying for every third-party service and API your app requires, directly with each provider.
• Billing on file & usage visibility. Where practical, we may connect your own payment method directly to the third-party providers your app uses, and surface that usage in your TailorMadeApps portal, so you can monitor consumption and pay providers directly and transparently.

We'll identify the third-party services your app needs, and their expected costs, before you commit. Third-party providers have their own terms and pricing, which they may change; those changes are outside our control.

Hosting, maintenance, and alterations (ongoing changes and upkeep) are optional and offered from a monthly fee. They are never required to keep an app you own, but if you self-host or self-maintain, you take on the responsibility — and the third-party costs — yourself.

Any custom build is also governed by a separate Ownership & Services Agreement, which you'll receive and sign as part of onboarding. It sets out the detailed scope, price, payment schedule, ownership and license terms, warranty, and third-party responsibilities for your specific project. If that Agreement and these Terms ever conflict for your build, the signed Agreement controls.

You agree not to use the service or any app we build to:

• Break the law or infringe others' rights.
• Upload malware, attempt to breach security, or disrupt the service.
• Misuse the audit tools, or attempt to overload or abuse third-party services or AI features we provide.

We stand behind our work and provide a limited warranty as described in your Ownership & Services Agreement. Except for that warranty, the service and any app are provided “as is” and “as available,” without other warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service or an app will be uninterrupted, error-free, or that third-party services will always be available.

To the fullest extent permitted by law, Ellingwood Pro, LLC, d/b/a TailorMadeApps will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim relating to the service or an app will not exceed the amount you paid us for that app in the twelve months before the claim. Some jurisdictions don't allow certain limitations, so parts of this may not apply to you.

If you finance your build, you receive a license to use the app during the financing term, and full ownership transfers when the balance is paid in full. If financed payments stop, your right to use the app may be suspended until the account is brought current, as detailed in your Agreement. This is how we keep financing possible without a subscription.

You may stop using the site at any time. We may suspend or end access for violations of these Terms, non-payment, or misuse. Sections that by their nature should survive — ownership, payment obligations, disclaimers, and limitation of liability — survive termination.

We may update these Terms as the service evolves. We'll change the effective date and version above and, for significant changes, provide additional notice. Your continued use after a change means you accept the updated Terms.

Questions about these Terms? Email hello@tailormadeapps.com. This service is provided by Ellingwood Pro, LLC, d/b/a TailorMadeApps and these Terms are governed by the laws of West Virginia, United States, without regard to conflict-of-laws rules. See also our Privacy Policy.