Refund & Cancellation Policy

• The audit and scoping are free — there is nothing to refund.
• The booking hold is fully refundable — released when you attend your call; captured only for a late cancellation or no-show.
• Your deposit to begin is refundable until we start work, and non-refundable once your build has begun.
• You get a 30-day trial of the finished app before you owe the balance.
• Financed payments already made fund a build that's underway and are generally non-refundable.

The Subscription Audit, recommendation, and estimate cost nothing and carry no obligation. Because you pay nothing for them, there is nothing to refund.

To reserve an onboarding call, our scheduling partner places a small, fully-refundable authorization hold on your card. It is a commitment device, not a payment for work. If you attend your call, the hold is released and you are charged nothing. If you cancel late or don't show up, the hold may be captured as a no-show fee, as disclosed when you book.

Once you decide to build, you pay a deposit to start your project. You may cancel and receive a full refund of that deposit any time before we begin work on your build. After work has begun, the deposit is non-refundable, because it funds design and development time we've already committed to you. We'll always tell you when work is about to begin.

When your app is delivered, you get a 30-day trial with full working access. Run it alongside your current tools. At the end of the trial you choose to pay the remaining balance and own it, or decline. If you decline, access ends after the trial and amounts already paid to fund the build are retained as set out in your order — this is what let us do the “heavy lifting” before you committed to the full price.

If you finance the remainder, each payment covers a build that is delivered and in use. Financed payments are generally non-refundable. If you stop paying, your right to use the app may be suspended until the account is brought current, and full ownership transfers only when the balance is paid in full, as detailed in your Ownership & Services Agreement.

Many apps run on outside services — hosting, text messaging, email, payments, maps, or AI. Those providers bill for their own usage and we never pay it for you. Amounts you or we pay to third-party providers are set by them and are not refundable by us.

Optional monthly hosting, maintenance, and alterations are billed for the period of service. You can cancel going forward at any time; fees already paid for the current period are not prorated or refunded unless your order says otherwise.

If we fail to deliver what your order and Agreement describe, tell us and we'll make it right — by fixing it, or, where appropriate, by a refund of the affected amount. We stand behind our work under the limited warranty in your Ownership & Services Agreement.

Email hello@tailormadeapps.com with your business name and what you'd like refunded. We'll respond promptly, and any approved refund is returned to your original payment method through Stripe. Chargebacks filed without contacting us first slow this down — please reach out and we'll sort it out with you.

Questions about this policy? Email hello@tailormadeapps.com. This service is provided by Ellingwood Pro, LLC, d/b/a TailorMadeApps and this policy is governed by the laws of West Virginia, United States. See also our Terms of Service and Privacy Policy.